How do I care for my candles?

Please see the drop-down options at the bottom of “Our Products” page for all product care.

Do you offer custom candle orders?

Absolutely! We offer custom labeling and scent options for special occasions like weddings, parties, and corporate events. Please contact us for details.

How do I place an order?

You can place an order directly through our website. Simply browse our collection, select your desired candles, and follow the checkout process.

What is your shipping policy?

Shipping costs are calculated at checkout. We ship within the U.S. & Canada, and orders are typically processed within 3-5 business days. We use a variety of shipping methods from USPS, FEDEX, & UPS to ensure your package arrives as soon as possible. That method may change from order to order, especially during peak season. Carriers may experience delays that are out of our control.

What if my candle arrives damaged?

We take great care in packaging our candles, but if they arrive damaged, please contact us within 7 days of receiving your order, and we’ll be happy to assist you. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Please email us at info@intentionalvibes.com within 7 business days of receiving your order with a photo, your order number, and we’ll take care of you.

Are your candles safe to use around pets?

While our candles are made with safe ingredients, it's best to monitor your pets around lit candles. Always ensure they can't knock over the candles or get too close to the flame.

Can I return or exchange my purchase?

We accept exchanges for unopened and unused candles within 30 days. Please contact us for instructions. Shipping charges incurred in connection with the return of a product are the responsibility of the customer and are non-refundable.

Lost or Stolen packages:

Please be aware that we are not responsible for packages that have been marked as delivered but are missing or could have been stolen. Please reach out directly to the courier for missing packages.

How can I stay updated on new products and promotions?

Subscribe to our newsletter on our website, or follow us on social media for the latest updates, promotions, and new candle releases.

Do you offer gift wrapping or packaging?

Coming soon!

Do you offer wholesale pricing?

Coming Soon!

Why does my vessel look different than pictured?

Candle vessels may differ from the photos shown due to supply chain shortages that are beyond our control. To ensure timely shipping, we may use alternative vessels from our beautiful selection. We appreciate your understanding as we strive to deliver a quality experience.